Terms of service

Last updated: 14 November 2026

These terms apply when you order a gift or service from Hadiyatul Haramain. Please read them with the product description and keep your order confirmation.

1. Who we are

Hadiyatul Haramain is operated by Olleu AB, Sweden. We operate online and do not provide a visiting address. For orders, cancellations and complaints, email info@hadiyatulharamain.com or use our Contact Us page.

2. What you are ordering

We arrange the gifts and services described in our catalogue for the selected destination in Makkah or Madinah. Physical gifts are intended for distribution there, rather than shipment to your home. Your order covers the selected quantity and the sourcing, preparation and distribution described on its product page. Unless a product expressly says otherwise, it is a one-time purchase.

Photographs illustrate the type of gift. Packaging, brands and presentation may vary, but we will not materially change the promised gift, quantity or destination without your agreement. If we cannot provide what you ordered, we will offer an agreed alternative or refund the unfulfilled part. We do not promise a particular recipient, precise location within a city, or religious outcome unless expressly stated in the product description.

3. Orders and payment

You must be legally able to make the purchase and provide accurate contact and dedication details. Check your selected gift, quantity, destination, intention and name before paying. Contact us promptly about any mistake; we will correct it where fulfilment has not made that impossible.

The amount and currency at checkout apply to your order. Any applicable taxes or additional charges are shown before payment. Your bank or payment provider may apply its own conversion fees. Available payment methods depend on your country and the payment provider. We do not add a fee after purchase without your agreement.

We acknowledge your order by email. If payment fails, an item is unavailable or an obvious pricing error prevents acceptance, we will contact you and refund any amount collected for an order we cannot accept. We will not charge a corrected price without your agreement.

4. Fulfilment and updates

Any timeframe stated on the product page and accepted at purchase applies. Unless we agree a different timeframe with you before purchase, ordinary gifts and Umrah Badal will be completed within 30 calendar days after your order is accepted and we have the necessary dedication and eligibility information. If we need missing information, we will ask promptly and explain its effect on timing.

Local access restrictions, safety conditions and religious calendars can affect arrangements. We will tell you about a material delay and offer a revised date or cancellation and refund for the unfulfilled part. This does not limit any right to cancel immediately or claim another remedy under applicable law.

Where offered for your order, we provide progress updates and available photographs or video. Tracking is not a live location service. We protect the privacy and dignity of recipients, so an identifiable image of every recipient is not promised. A delay in uploading media does not by itself mean distribution has not happened. Contact us if an update is missing.

5. Umrah Badal and Qurbani

Umrah Badal: read the eligibility information and choose the appropriate intention before ordering. Give the beneficiary's name accurately. If you are uncertain whether the service is suitable, ask us before purchase and seek religious guidance where needed. We will contact you if we cannot proceed with the information supplied and offer a correction or refund for an unperformed service. We do not guarantee spiritual reward or acceptance.

Qurbani: the product description must specify whether the order is seasonal Eid Qurbani or another form of sacrifice, the animal or share being purchased, the destination, the order deadline and the applicable performance period. Only the specification accepted when you order applies. We will not substitute ordinary food distribution for a time-specific Qurbani without your agreement. If we cannot perform it within the agreed period, you can receive a refund for the unperformed service. These terms do not create a blanket no-refund exception for either service.

The Qurbani product offers Personal Date and Eid al-Adha options. A personal-date sacrifice is Sadaqah: you may give once on a selected date or as soon as possible, or annually using the Gregorian or Hijri calendar. Choosing both calendars creates two separate annual gifts and payments; an optional immediate gift is charged separately. Eid Qurbani offers This Eid Only without automatic renewal, or Every Eid al-Adha. Projected Eid dates use 10 Dhu al-Hijjah in Umm al-Qura; performance follows the confirmed Saudi Eid season. Personal-date gifts are not represented as fulfilling Eid Qurbani. The accepted animal or share, destination, availability and performance period apply.

6. Cancellation and refunds

You can cancel by sending a clear message to our email address or through the form below. Include your name and order number if available. You do not need to give a reason. We will acknowledge your request by email without delay.

You may cancel within 14 calendar days after your order is accepted and receive a full refund, even if preparation or performance has started. We will not deduct preparation or administration fees for a cancellation in this period. Where mandatory law gives you a longer period or starts it later, including from receipt of goods by you or a nominated recipient, that protection still applies.

After that period, we will also refund any part of your order that we have not begun to fulfil when we receive your cancellation. If work has begun, we will explain what has been completed and discuss the remaining arrangements. This does not take away your rights where a gift or service is late, faulty, not supplied or different from what was agreed.

Approved refunds are returned using the original payment method, unless you expressly agree otherwise, without a refund fee. We will issue the refund within 14 days of receiving a valid cancellation or agreeing a refund, and sooner where the law requires. Your payment provider may take additional time to display it.

Contact us before attempting to return a gift and wait for our return instructions. We will not make a statutory refund depend on you recovering a gift from a recipient when the law does not require that.

7. Problems and complaints

If something is wrong, contact us with your order number and a description of the problem. We will investigate and provide the remedy required by law, which may include correcting the service, replacement, a price reduction or a refund. Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded.

If we cannot resolve a complaint, eligible consumers may refer it to Sweden's National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, Sweden. ARN's eligibility, time limits and application fee apply. You may also contact the consumer advice or dispute-resolution service available in your country.

8. Privacy, dedication and website use

Our Privacy Policy explains how personal information is handled. Our Cookie Policy explains browser storage and privacy choices. Only provide dedication information you are entitled to share. Keep any private gift-tracking code confidential.

Website text, photographs and brand artwork belong to their respective owners. Do not misuse the site, attempt unauthorised access or submit unlawful content. This does not restrict your ability to save your order documents or exercise consumer rights.

9. Applicable law and changes

Swedish law governs these terms, without depriving you of mandatory consumer protections in your country of habitual residence where they apply. Nothing requires you to bring a claim only in Sweden if the law entitles you to use another court. The version accepted when you ordered applies to that order; later changes apply to later purchases.

10. Annual gifts and remembrance emails

Where annual gifting is offered, the review before checkout identifies each person, gift, calendar, first gift date and payment schedule. The first scheduled gift is paid for at checkout and arranged for the chosen date. An optional gift to give immediately is a separate purchase. Later annual gifts are charged according to the schedule you accept. We will not charge for an additional person or date without your agreement.

You can choose a Gregorian date or a Hijri date using the Saudi Umm al-Qura calendar. Choosing both calendars creates two distinct annual gifts and payments. Their Gregorian dates can sometimes coincide. A date that does not occur in a particular year, such as 29 February or day 30 of a shorter Hijri month, uses that month's last day for that year. The original selected date is retained for later years. Local moon-sighting calendars may differ from Umm al-Qura.

The chosen date is the agreed scheduling date for the gift. If we cannot meet an agreed date, we will contact you about a revised arrangement or a refund for the unfulfilled gift. The service-specific requirements for Umrah Badal and Qurbani still apply.

You can cancel future gifts for a particular person and calendar using the manage link in your gift email, or by contacting us. Cancellation stops future renewal payments once received before a payment has begun processing. It does not by itself cancel or refund a gift already paid for; the cancellation and refund rights above continue to apply to that gift. We will not charge a higher recurring price without your agreement.

A renewal is confirmed only after payment succeeds and Shopify creates the order. If payment fails or your payment provider requires authentication, we will explain that the gift is not yet confirmed. A yearly dua and optional invitation to give again after a one-time gift is sent only when you choose those remembrance emails. You can unsubscribe from them without cancelling paid or recurring gifts. Necessary updates about an active gift are separate from optional reminders.

Cancel an order

Use this form to withdraw from your purchase. We will send acknowledgment to the email address you enter. You can also email us directly; using this form is optional.

Open the cancellation form. You can also use the email notice below.

Optional withdrawal notice

You may copy this into an email: “To Olleu AB, info@hadiyatulharamain.com. I give notice that I withdraw from my contract for the following goods or service: [describe]. Order number: [number]. Ordered on / received on: [date]. My name and address: [details]. Date: [date].”