Frequently Asked Questions
What gifts can I choose?
Explore the gift collection for currently available Qurans, water, meals, prayer mats and other gifts. Each product shows its available options and price.
How do I choose the quantity?
Choose a gift quantity or weight, then select the destination. The total updates beside Add to Cart for your selected option.
How does gift distribution work?
Please check the product description for the destination and distribution details of your chosen gift.
Where will my gift be given?
Your selected destination is saved with the gift. Available locations are shown on each gift’s product page.
Can I give in someone’s name?
Yes. Open the gift’s product page to add a loved one’s name, choose an intention and add a personal message before adding it to your bag.
Can I remember someone who has passed away?
You can select Deceased and add their name as the dedication. For service-specific eligibility, including Umrah Badal, check the product details.
Can I give for someone who is unwell?
Choose the appropriate intention shown for your gift and add their name. Umrah Badal has separate eligibility choices; please read its service description before ordering.
Can I order for more than one person?
Add each dedication to your bag separately. This keeps each name connected to the correct gift.
What happens after I place my order?
You will receive your order confirmation. Please check the gift description for fulfilment arrangements and expected timing.
When will a gift be delivered?
Please check the product details or contact us for the expected delivery schedule before placing an order.
Will I receive photos or a video?
Available updates depend on the selected gift. Read its description or contact us to confirm before ordering.
Can I change my selection?
Choose your quantity and destination on the gift page. You can adjust quantities or remove a gift in your order summary before checkout. For changes after ordering, contact us with your order number.
Can I request a different quantity or a custom gift?
Choose from the quantities available on the gift page, or contact us to discuss a different quantity or a custom gift. Availability and pricing need to be confirmed before purchase.
Which currency and payment methods are available?
Prices use the currency selected for your shopping market. Available payment methods are displayed securely in Shopify checkout.
Where can I find order and refund details?
Please review the product information and the store policies linked in the footer before completing your purchase.
How can I get in touch?
Use our Contact Us page. For an existing gift, please include your order number.
Still have a question?
Our team can help with your gift, dedication or order.